H2O Hospitality

H2O Hospitality is leading the digital transformation of the hospitality and leisure industry .

H2O provides smart check-in and check-out, 100% automatic reservation, perfect data control, and D2C expansion services to innovate the operational flow and value chain of accommodation and leisure industry facilities.

H2O Hospitality is the key to a true digital transformation (“DX”) for the hospitality industry.

H2O revolutionizes hospitality facilities’ operational flow and value chain.

H2O enables smart check-in & check-out, 100% automatic reservation, and optimizes the funnel and processing of valuable data to increase direct sales volume.

WE OFFER DIGITAL TRANFORMATION THROUGH H2O FLOW

We change the paradigm of operation and management of hospitality/leisure facilities to maximize sales growth, brand value, and guest satisfaction. Clients can pick and choose based on their needs.

●H2O SMART CRS: Central Reservation System covering all channels of booking such as B2B, OTA, and Offline Channels to increase operational efficiency. It lowers fixed costs and improves operational efficiency by automating 100% of the complex operating system that manually manages from pricing to inventory management.

● H2O SMART CHECK-IN: Easy mobile check-in & out including registration, membership enrollment, and payment to increase utilization and data gathering process without downloading any apps. Guests do not need to wait in line at the front desk anymore, they can go directly to their room from the hotel entrance.

● H2O SMART CONCIERGE: A chat app-based service for guests to make reservations and payments for all the hotel experiences such as in-room dining, and activity ticket purchase. H2O Smart Concierge can provide various hotel services customized to hotels’ needs.

▪Hotel Facilities Reservation: Spa & Wellness, Fitness, Pool, F&B etc.

▪Tourist Attractions Reservation: Water Park, Amusement Park, Museum, etc.

▪ In-room Dining Order

▪ Housekeeping Calls

▪ In-room Amenities Request

H2O Smart CRM: A data-based CRM management service with a centralized data hub and processing system that lets hotels directly collect and manage guest information & action data. These guest action data can be segmented and provide actionable insights for data-based target marketing for hoteliers. There are 4 different functions in H2O Smart CRM.

▪H2O Data Hub: H2O data management system and data hub that is designed to enable and support business intelligence (BI) activities, especially analytics based on guest data including profile, activity, and purchasing.

▪H2O Insight 360: Provide data-based insights for hotel marketers with visualized and analyzed guest data which are stored in H2O Data Hub. H2O Insight360 can provide analyzed data for personalized promotion based on guests’ action data.

▪H2O Feed Tracker : Capture the needs, expectations, preferences, and feedback of guests’ experience through a survey after the stay and provide insights directly from guests to understand their perceptions, desires, and pain points.

▪H2O Elite Club:Unlike general membership, H2O Elite Club manages membership with a ChatAPP account of the guest so that the hotel can reach its guest via ChatAPP directly.

●H2O SMART D2C: Maximize direct booking volume through an immense volume of guest data (including their action data)

●H2O SMART PGMS: Online and offline payment as one Payment system. All the complicated payment processes of the guest journey (such as online payment Check-in and offline payment Check-out) are managed as one system, so the limitation of digital transformation due to payment is discarded.